❓ Frequently Asked Questions

  1. How can I contact customer support?
    We’re here for you! If you have any questions or need help, email us at support@stanlg.com. Our friendly team will get back to you as soon as possible.

  2. What is your order processing time?
    We process all orders within 3 business days. Once your package ships, you’ll receive a confirmation email with a tracking link to follow your order.

  3. Do you offer free shipping?
    Yes! Free shipping is available on all orders worldwide, with no minimum required.

  4. Do you ship internationally?
    Yes—we ship globally! Orders typically arrive within 7–10 business days in the U.S. and 7–14 business days elsewhere.
    📦 For EU customers, taxes and duties are already included (DDP), so no extra fees at delivery.

  5. How do I track my order?
    You’ll get a tracking number via email once your order ships. Can’t find it? Just reach out and we’ll help you locate your package.

  6. What is the Ripple Effect Initiative?
    This is our way of giving back: for every bottle sold, we donate $1 to support low-income international students with meals, emergency help, and community programs. One small gesture, one big ripple.

  7. Can I return or exchange my item?
    If your product arrives damaged or defective, we’ll gladly offer a free return or exchange within 60 days.
    Please note: we do not accept returns for personal preference or change of mind at this time.

  8. How do I start a return?
    Email support@stanlg.com with your order number and issue description (photos help!). We’ll walk you through the next steps.

  9. How do I care for my stanlg bottle?

  • Hand-wash the bottle body with warm, soapy water
  • The lid and straw are top-rack dishwasher safe
  • Avoid freezing or microwaving your bottle

  1. How long does it keep drinks hot or cold?
    Our bottles use double-wall vacuum insulation to keep drinks cold up to 24 hours and hot up to 12 hours.

  2. Are your products eco-friendly?
    Absolutely! Our bottles are made with food-grade 304 stainless steel and we ship using recyclable, plastic-free packaging. We’re proud to support a more sustainable lifestyle.

  3. Do you offer gift cards?
    Not yet—but we're working on it! Sign up for our newsletter to be the first to know when they’re available.

  4. How can I stay updated on new drops and offers?
    Subscribe to our newsletter at the bottom of this page, and follow us on Instagram @stanlg.official for product launches, giveaways, and community stories.